1. What is responsible gaming and why does it matter
Responsible gaming means enjoying gaming as a controlled form of entertainment — one where you maintain full control over your time, money, and emotions. tkgme believes every player's experience should be positive, fun, and never harmful.
Online gaming has grown tremendously popular in Bangladesh. The widespread availability of smartphones and internet access means people can play from anywhere — but that convenience comes with risks. When gaming crosses the line from entertainment into habit, it can have a negative impact on family life, financial wellbeing, and mental health.
Tkgme is fully committed to upholding this Responsible Gaming policy and ensuring a safe environment for every player. Our platform provides a set of tools to help you monitor and manage your gaming habits.
Keep in mind: Gaming is for entertainment only. Never play with money meant for living expenses, debt repayment, or essential savings.
Core Principles of Responsible Gaming
- Treat gaming as entertainment, not a source of income
- Set a budget in advance and stick to it
- Play at set times, not whenever you happen to be free
- Don't chase your losses after a defeat
- Prioritise spending quality time with family and friends
- Don't use gaming as a way to escape stress or emotional pain
- Take regular breaks and keep up with other hobbies
2. Benefits of setting limits
Tkgme puts you in control of your own gaming experience. On our platform, you can set a variety of limits to help you maintain healthy gaming habits.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once set, it takes effect immediately.
Loss limit
Set a cap on how much you're willing to lose within a given period. Once that limit is reached, your session will end automatically.
Session time limit
Set a maximum duration for each gaming session. When the time is up, you'll receive a notification or the session will end.
Cooling-Off Period
If you feel like you need a break, you can temporarily suspend your account for anywhere between 24 hours and 30 days.
Important: Decreasing a limit takes effect immediately, but requests to increase a limit are subject to a 24–48 hour cooling-off period — this protects you from making decisions in the heat of the moment.
Reality Check feature
Tkgme's reality-check feature sends you regular reminders showing how long you've been playing and how your balance has changed. These pop-up notifications keep you aware of your current situation and give you the chance to make an informed decision.
3. Signs of problem gambling
Problem gaming doesn't always appear suddenly — it develops gradually. If you notice any of the signs below in yourself or someone close to you, it's important to act. Seek help early.
- Spending more than your budget and feeling regret afterwards
- Placing larger bets to try to win back money you've lost
- Lying about gaming or hiding it from family
- Neglecting other responsibilities to play
- Feeling anxious, irritable, or restless when not playing
- Unable to stop playing despite financial difficulties
- Tried to stop gaming but couldn't
- Prioritizing gaming over sleep, meals, or work
- Taking on debt or selling valuables to fund gaming
If you recognise any of these signs: This is not a sign of weakness. Asking for help takes courage. You'll find resources below.
4. Self-assessment test
Ask yourself
If you answer "Yes" to 3 or more of the following questions, it may be worth speaking to a specialist.
5. Self-Exclusion process
Self-exclusion is a powerful tool that lets you pause gaming on tkgme for a set period or permanently. The process is completely confidential and handled with respect.
Go to Account
Go to the "Responsible Gaming" section in your profile settings.
Choose a duration
Choose a timeframe that suits your needs — 6 months, 1 year, 5 years, or a permanent exclusion.
Confirm
Once confirmed, your account will be locked immediately and no marketing communications will be sent to you.
Your balance will remain safe during the self-exclusion period and can be withdrawn once the exclusion ends. In the case of a permanent exclusion, the account can never be reactivated.
You can also contact our support team directly to activate self-exclusion: [email protected]
6. Protection of minors
Tkgme strictly prohibits anyone under the age of 18 from gaming. We verify age at registration and require additional KYC verification whenever an account raises concern.
Advice for Parents
If you are concerned that a minor in your family may be gaming online, take the following steps:
- Install parental control software on shared family devices
- Keep adult content filters enabled on your internet browser
- Limit access to financial accounts
- Have open conversations with your child about their online activity
- Contact us if you suspect a minor is using the platform
7. Help & resources
If you feel gaming is having a negative impact on your life, take that first step toward getting help. You don't have to face it alone.
Remember, asking for help is not a weakness — it's a brave and smart decision. tkgme's support team is ready to stand by you and point you in the right direction.
8. Frequently Asked Questions
Need help?
Our responsible gaming team is available 24/7. Reach out directly with any concerns or questions.
How tkgme Keeps You Protected
Our commitment to responsible gaming isn't just words — it's reflected in every feature we build.
Smart limit controls
Set your own deposit, loss, and session time limits. Changes take effect immediately and keep you protected.
Reality Check reminder
Pop-up notifications at regular intervals remind you how long you've been playing — giving you the chance to make a mindful decision.
Self-Exclusion feature
You can exclude yourself from the platform at any time — temporary or permanent, the choice is yours and we respect it.
Gaming History Tracking
You can view your full gaming history, wins, losses, and spending details at any time. Transparency is at the core of what we do.
Age verification
Strict age verification is carried out at registration and on an ongoing basis. No one under 18 will be granted access to tkgme.
24/7 support centre
Our expert team is available around the clock to answer your questions and address any concerns.